Refund Policy
RETURNS
Your satisfaction is our priority! If your order arrives with a defect or an issue caused during production or shipping, we’ll gladly work to resolve it for you. As per our print-on-demand partner's guidelines, we are unable to offer returns or exchanges for other reasons.
If your item arrives defective, damaged, or if you receive the wrong item, you must notify us within 30 days of receiving the product by visiting our Contact Page or start a chat directly on our website by clicking the chat icon in the bottom corner of your screen and selecting "Returns & Refunds".
Damages and Issues
To initiate a return for a defective or damaged item, please provide:
- A clear description of the issue.
- Photos of the defective or damaged item, including packaging, if applicable.
Once we receive your request and verify the issue, we will work with you to offer a resolution, which may include:
- A replacement product.
- A refund to your original payment method.
Items sent back without prior approval will not be accepted.
Non-Returnable Items
Because our products are made-to-order, we do not accept returns or exchanges for reasons unrelated to defects or issues. This includes but is not limited to:
- Buyer’s remorse.
- Incorrect size or color selection by the customer.
Please carefully review the size charts and product details before placing your order. If you need assistance with sizing, feel free to reach out to us via our Contact Page or start a chat directly on our website by clicking the chat icon in the bottom corner of your screen and selecting "Returns & Refunds".
Refunds
Refunds are processed once your claim is reviewed and approved. If approved, refunds will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through our Contact Page or start a chat directly on our website by clicking the chat icon in the bottom corner of your screen and selecting "Returns & Refunds".
Exchanges
The fastest way to ensure you receive the correct product is to request a replacement for defective or damaged items through our Contact Page or start a chat directly on our website by clicking the chat icon in the bottom corner of your screen and selecting "Returns & Refunds".
European Union 3-Day Cooling-Off Period
If you are located in the European Union, you have the right to cancel your order within 3 days for any reason. However, this does not apply to personalized or custom-made products, as they are exempt from standard return policies.
Questions?
For any additional questions or concerns, please visit our Contact Page or start a chat directly on our website by clicking the chat icon in the bottom corner of your screen and selecting "Returns & Refunds".